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It is expected that our software and services shall run without any hitch. However certain environmental factors such as operating system errors, users abuse and database ageing could call for software maintenance. Also, some organisations do desire regular site visits for core maintenance duties such as database purging and backup.

All our products attract 90-day free support.

We operate a support hotline for our customers free. The number is 017360320. However any maintenance support necessitating site visits shall be through the support agreement.

Free support does not include the cost of transport and lodging of support staff/team if occasion for such arises. The client is expected to bear such costs and provide a reasonable level of comfort.

Any customer desiring a maintenance agreement should please send a mail to support@shepherdhill.ca